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Distributor Services
Stone equipment technical services

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Where technology meets customer service.
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I am a professional on the phone and in the field.  I show up on time and work efficiently to complete the job in a timely manner.

Here are a few advantages of using Rollin' Stone

  • No constant labor burden
  • No benefits burden
  • Tax benefits
  • Fast, honest & reliable
  • Customer follow-up
  • 15 years of hands-on service
  • 20 years of customer service
  • Short notice (dependent on schedule)
  • I arrange all travel (less time required for you)
  • Fully insured
  • Nationwide coverage

 Installation
Many distributors need a courteous and professional installer with technical expertise to install the highly sophisticated equipment of today.  I can do just that!  I feel that my experience in customer service is just as important as any other area because when in the field, I am the company that I represent.  I am confident that I can treat your clients with the respect, professionalism & courtesy that they deserve and you expect.

Field Service
I have over 15 years of experience in troubleshooting, repairing, designing & building manufacturing & industrial equipment.  The bulk of my education and experience has been with electronics and controls. However, my experience includes mechanical, hydraulics, pneumatics & robotics.  If it's broke, I'll fix it!

Training
In todays competitive market, proper training will make the difference between a life time client and a one-time purchase.  As you know, the best equipment in the world is only as good as the training a customer receives.  It also greatly effects the word-of-mouth advertising that you receive in the market.  One or two additional hours to clear up any confusion is well worth the investment.  I will work with the client during training to make sure they understand how to get the most out of their equipment.  Communication is key.  I have excellent communication skills and will represent YOUR company well while in the field. I understand that while I'm there, I am YOUR company to the customer and I don't take that lightly.

Customer Service
Clients who make substantial investments in equipment expect and demand a high level of customer service.  My entire professional career has revolved around satisfying customers. Customer service is all about building relationships.  I feel that I have the ability to help you build the relationships between your company and your clients that you desire. Building relationships means building business and solid customer service provides a "rock-solid" foundation for your company to grow and prosper.

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Marvin Goins
(423) 494-8094
email
marvin@fixmysaw.com


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